Article 1 – DEFINITIONS

For the purposes of this Agreement and its interpretation, the following terms shall have the meanings set forth below:

• Law: Law No. 6502 on the Protection of the Consumer
• Code of Obligations: Turkish Code of Obligations No. 6098
• Regulation: Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188)
• Service: Goods or services (physical products or digital content) provided or promised for a fee or benefit, which constitute the subject of the consumer transaction
• Service Provider: The company or “SELLER” providing services to its customer within the scope of commercial or professional activities
• Customer: The natural or legal person or “BUYER” who acquires, uses, or benefits from a service offered by the Seller
• Website: The website owned by the Seller
• Parties: The Seller and the Buyer collectively
• Agreement: This Agreement concluded between the Seller and the Buyer

Article 2 – PARTIES

Seller: İşaret Anka Eğitim ve Danışmanlık Ltd. Şti.
Address: Koca Vilayet Mah. 2929 Sok. Emre Konakları G2 Blok N:21 BO Yenişehir Mersin, Turkey
Email: iletisim@denizerten.com

Buyer:
Address:
Phone:
Fax:
Email:

Hereinafter, the Seller and the Buyer shall be collectively referred to as the “Parties.”

Article 3 – SUBJECT OF THE AGREEMENT

The subject of this Agreement is the sale of services by the BUYER via the online platform established on the Seller’s website www.denizerten.com. The Seller shall determine the rights and obligations of the Parties regarding the sale and provision/delivery of the service specified in this Agreement in accordance with the Law and Regulation. Prices listed and announced on the website include VAT. The Seller has the sole authority to change the announced prices and payment terms. Once a sale is completed, the price and terms of the service cannot be changed. Prices announced for a specific period remain valid until the end of that period.

Article 4 – FEATURES OF THE SERVICE SUBJECT TO THE AGREEMENT

The main characteristics of each training subject to this Agreement are clearly stated on the Seller’s website. The services provided by the Seller consist of online training sessions. The Seller shall not be responsible for the Buyer’s participation in the training after purchase. Even if the Buyer does not attend the purchased training, the Seller is entitled to receive the training fee. The Seller has no obligation to refund the Buyer. The full price of the service, including taxes, is declared on the website.

Article 5 – BUYER’S OBLIGATIONS

The BUYER acknowledges and declares that they have been informed about the Seller’s name, title, full address, contact details, the main characteristics of the service for sale, sales price including applicable taxes, payment method, place and conditions of performance, and all other information related to the service, including the right of withdrawal, and that they have confirmed this information electronically and purchased the service on time in accordance with this Agreement. The preliminary information and invoices on www.denizerten.com constitute an integral part of this Agreement. The Buyer declares that they have read and confirmed electronically the main characteristics, sales price, payment method, and delivery-related information of the service on www.denizerten.com.

The Buyer acknowledges and declares that the electronic programs (e.g., Zoom, Teams, Google Meet) required for accessing the online services are compatible with their device, fully installed, operational, and will function properly during the service. If these programs are not available or functional on the Buyer’s device, the Buyer shall be solely responsible and the Seller shall bear no liability.

The Buyer warrants that the personal and other information provided to the Seller during registration is true and accurate and undertakes to indemnify the Seller for any damages arising from any inaccuracies upon first notification.

The Buyer undertakes to comply with all applicable laws while using the Seller’s website and accepts full responsibility for any legal consequences arising from violations.

The Buyer shall not use the website in any manner that disrupts public order, is against public morals, harasses or annoys others, violates laws, or infringes on the rights of others. They shall also refrain from activities that prevent or obstruct other members from using the services (e.g., spam, viruses, malware).

Links to third-party websites or content may be provided on the Seller’s website for convenience. These links do not imply endorsement, and the Seller provides no guarantees regarding the content of these external sites.

The Buyer shall be personally liable for any violation of the provisions of this Agreement and shall hold the Seller harmless from any legal or criminal consequences. The Seller reserves the right to claim compensation if a violation affects contractual obligations.

Article 6 – SELLER’S OBLIGATIONS

The Seller warrants that the information declared on the www.denizerten.com platform about the service is accurate and that the services offered conform to the stated characteristics throughout the service period.

Article 7 – GENERAL PROVISIONS

The content of the service may vary at the Seller’s discretion. Variations in the duration of the service, whether shorter or longer than the announced time, are at the professional’s discretion and do not entitle the Buyer to any claim, nor can the Seller request additional payment from the Buyer for longer services.

The Seller may remove a participant from the service if their behavior negatively affects the service. In such cases, the Buyer is not entitled to a refund. The Buyer confirms having read and electronically acknowledged the service information, including characteristics, price, payment, and delivery details.

Access to the service is conditional upon the Buyer confirming this Agreement and paying the service fee through one of the Seller’s approved payment methods. Non-payment or failed payment shall release the Seller from the obligation to provide the service.

The Seller reserves the right to unilaterally change the dates and times of live online training.

The Seller may contact the Buyer via email, SMS, phone, or other communication methods using the contact information provided. The Buyer consents to such communications and may withdraw consent at any time.

Payments made through the website are processed via secure third-party payment providers. Card information is neither stored nor processed by the Seller and is handled only by the relevant provider.

All materials, content, and templates available through the website are protected by intellectual property rights and are confidential. The Buyer shall not share, reproduce, sell, or distribute these materials. Any violation allows the Seller to take legal action.

The Seller reserves the right to determine and change the access duration for the Buyer to the content.

Article 8 – RIGHT OF WITHDRAWAL

For tangible goods, the Buyer may withdraw from the contract within 14 days of delivery without providing any reason. However, for services provided immediately online or intangible goods delivered instantly (e.g., audio, video, e-books, digital content), withdrawal is not possible once delivery has begun, as per the Regulation. The Buyer acknowledges that commencing the digital service with explicit consent before the expiration of the withdrawal period results in the loss of the right of withdrawal under Article 15 of the Regulation.

Article 9 – PAYMENT OF SERVICE FEE

For credit card payments, the Buyer must provide complete and accurate information. Payments may be made in a single installment or in multiple installments as permitted by the relevant bank agreement. Third-party payment providers may offer additional installment options or deferments. For bank transfer or EFT payments, the Agreement is considered concluded when the payment reaches the Seller’s account. If payment is not received within two (2) business days, the Seller may cancel the transaction. Unauthorized use of the Buyer’s credit card by third parties shall release the Seller from the obligation to provide the service.

Article 10 – NOTICES

All communications between the Parties under this Agreement shall be made by email unless otherwise required by law. The Buyer acknowledges that email correspondence constitutes binding evidence under Article 193 of the Turkish Code of Civil Procedure.

Article 11 – JURISDICTION

Any disputes arising from the implementation of this Distance Sales Agreement shall be subject to the jurisdiction of the Istanbul (Çağlayan) Courts and Ankara Enforcement Offices.

This Agreement has been read, accepted, and electronically signed by the Parties. Matters not covered in this Agreement shall be governed by Law No. 6502 and relevant legislation.

BUYER:

SELLER: İşaret Anka Eğitim ve Danışmanlık Ltd. Şti.